Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
Drawing on high-stakes experience as an FBI hostage negotiator, Never Split the Difference reframes negotiation as a human, emotional, and relational process rather than a purely logical one. Through vivid real-world stories and practical tools, Voss shows how deep listening, empathy, and calibrated communication create influence and better outcomes in both professional and everyday situations.
Viewed through the GLAS framework, the book strongly reinforces Relate through tactical empathy and connection, Awareness through understanding emotional drivers, Activity via clear, repeatable techniques, Leading by shaping conversations rather than controlling them, and Impact by achieving outcomes that build trust instead of compromise. It also challenges the reader to let go of false assumptions about winning, creating space for wiser, more grounded decisions.
Clear, practical, and immediately applicable, this is a standout read for leaders, negotiators, and anyone who wants to communicate with greater clarity, confidence, and influence.
The download file you will receive does not have a watermark.
Click here to buy the book today at Amazon (.co.uk)
Click here to buy the book today at Amazon (.com)
Click here to find out more about the author
Drawing on high-stakes experience as an FBI hostage negotiator, Never Split the Difference reframes negotiation as a human, emotional, and relational process rather than a purely logical one. Through vivid real-world stories and practical tools, Voss shows how deep listening, empathy, and calibrated communication create influence and better outcomes in both professional and everyday situations.
Viewed through the GLAS framework, the book strongly reinforces Relate through tactical empathy and connection, Awareness through understanding emotional drivers, Activity via clear, repeatable techniques, Leading by shaping conversations rather than controlling them, and Impact by achieving outcomes that build trust instead of compromise. It also challenges the reader to let go of false assumptions about winning, creating space for wiser, more grounded decisions.
Clear, practical, and immediately applicable, this is a standout read for leaders, negotiators, and anyone who wants to communicate with greater clarity, confidence, and influence.
The download file you will receive does not have a watermark.
Click here to buy the book today at Amazon (.co.uk)
Click here to buy the book today at Amazon (.com)
Click here to find out more about the author