This is one of our original GLAS content-based posters
Challenging conversations are often avoided, yet they are essential for healthy relationships, strong cultures, and meaningful progress. This visual guide breaks down why these conversations matter, the common delivery styles we fall into, and how our responses shape the outcome.
At the centre is the T.R.U.S.T. framework — five steps that bring structure and calm to difficult discussions:
Take a Moment, Reveal the Reality, Understand Their Perspective, Seek Alignment, and Take the Next Step Together.
The guide also explores the key elements behind every conversation:
Who is involved and the dynamics at play
Why the conversation is needed
What message needs to be shared
When to have the conversation
How to communicate with intention
By understanding your delivery style and the likely responses, you can approach challenging moments with clarity, confidence, and compassion. This visual encourages healthier dialogue — reminding us that disagreement doesn’t block progress, but can be the catalyst for it.
Copyright mark not shown on download. You are buying a high res download for personal use only - this may not to copied or used on social media or in any other ways. If you require a license for any other use e.g. business, group, team, presentations and training use, please contact us.
This is one of our original GLAS content-based posters
Challenging conversations are often avoided, yet they are essential for healthy relationships, strong cultures, and meaningful progress. This visual guide breaks down why these conversations matter, the common delivery styles we fall into, and how our responses shape the outcome.
At the centre is the T.R.U.S.T. framework — five steps that bring structure and calm to difficult discussions:
Take a Moment, Reveal the Reality, Understand Their Perspective, Seek Alignment, and Take the Next Step Together.
The guide also explores the key elements behind every conversation:
Who is involved and the dynamics at play
Why the conversation is needed
What message needs to be shared
When to have the conversation
How to communicate with intention
By understanding your delivery style and the likely responses, you can approach challenging moments with clarity, confidence, and compassion. This visual encourages healthier dialogue — reminding us that disagreement doesn’t block progress, but can be the catalyst for it.
Copyright mark not shown on download. You are buying a high res download for personal use only - this may not to copied or used on social media or in any other ways. If you require a license for any other use e.g. business, group, team, presentations and training use, please contact us.
