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Something Worth SharingSafe In Their Care
Last week I underwent a medical procedure to deal with a heart condition. All of the medical team were highly professional, as you’d expect. However, while in the preparation area, the nurse tasked with inserting a cannula into my arm had two failed attempts and began to panic. In walked the surgeon. Clearly seeing a situation developing, he stepped in calmly and said not to worry about it, he’d get it sorted in the operating theatre. The learn I wanted to share was about the impact he had not just on my stress levels, but also on his whole surgical team. After swiftly inserting the cannula and making light of things - instantly putting me at ease - he addressed his team. I was fortunate enough to witness a master at work, a true leader and someone that made me feel completely safe in his care before the happy juice was administered. He called his team together and with ease, and a smile presented: CLARITY: a clear and concise vision COMMUNICATION: explaining the process he was expecting all to follow CONFIDENCE: a few possible scenarios that may occur and how they would be tackled CARE: an opportunity for questions and checking that all are on board CONFIRMATION: a final check through
His approach made my experience all the better. I have no doubt that each member of his team felt the same - resulting in an all round ideal approach and outcome. While the steps may seem simple and obvious, it’s amazing how many people fail to use and embed them.
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